Booking Coordinator / Customer Service Adviser (Graduate Opportunity)
Location: Office-based, Birmingham
Hours: Full-time, Monday to Friday, 9:00am – 5:30pm
Salary: £26,500 per annum
Start date: ASAP
About Premium Linguistic
Premium Linguistic has been reducing language barriers for over 15 years, delivering professional interpreting and translation services across the public and private sectors. We are proud to support essential services such as healthcare, local authorities and education, helping people access support regardless of the language they speak.
About the role
This is an excellent opportunity for a graduate looking to start a career in customer service, operations, or service coordination within a fast-growing organisation.
As a Booking Coordinator, you will play a key role in ensuring interpreters are allocated efficiently so that vital appointments go ahead as planned. You will receive full training and ongoing support, making this an ideal entry-level role with progression opportunities.
Key responsibilities
Coordinating and booking interpreters for client appointments
Communicating with clients and interpreters by phone and email
Ensuring all bookings are covered accurately and on time
Building professional relationships with clients and linguists
Managing multiple tasks in a fast-paced office environment
Handling high volumes of calls and emails professionally
What we’re looking for
Educated to A-Level or degree level (or equivalent)
Strong communication and organisational skills
A professional and confident telephone manner
Ability to work under pressure and manage competing priorities
A positive attitude and willingness to learn
Previous customer service or call-handling experience is beneficial but not essential
We’re happy to have worked with a variety of public and private organizations, including the Ministry of Justice, the Home Office, International Banks, Insurance Companies, Elite Universities, the NHS, Immigration Services and several Local Authorities.
