Translation Assistant Project Manager

Location: Birmingham (Office-based)

 Job Type: Full-time, Permanent

About Premium Linguistic

Premium Linguistic is a Birmingham-based interpreting and translation agency, established in 2014. Over the past decade, we have grown into a trusted language services provider for public and private sector clients across the UK.

We work with over 18,000 professional native linguists, delivering services in 350+ languages and dialects. Our client base includes local authorities, NHS Trusts, central government departments, and an expanding range of private sector organisations. We are particularly proud of our exceptional client retention within the public sector, which reflects our commitment to quality, reliability, and professionalism.

Due to continued growth and the award of new contracts, we are now looking for a Translation Assistant Project Manager to join our busy Birmingham office. This is an excellent opportunity for someone seeking early responsibility, clear career progression, and the chance to grow within a values-driven organisation that prioritises work ethic, professionalism, and community.About the Role

As a Translation Assistant Project Manager, you will manage translation projects end to end, ensuring timely delivery, commercial viability, and high-quality outcomes. You will work with a wide range of public sector and private clients, coordinating professional linguists and acting as the key point of contact throughout each project.

The ideal candidate will be a highly organised multitasker, able to work calmly under pressure, communicate clearly with clients and linguists, and take pride in delivering work to a consistently high standard. Previous experience in translation project management or the language services industry is highly desirable.Key Responsibilities

Receive and manage translation projects via email and our secure platform, from initial request through to delivery and invoicing readiness

Prepare accurate quotes based on volume, language combinations, turnaround times, and client requirements

Negotiate rates with translators while maintaining quality standards and commercial profitability

Prepare and format files for translation

Allocate work to suitably qualified linguists and monitor progress to ensure deadlines and specifications are met

Carry out basic quality checks before delivery to ensure client requirements are satisfied

Maintain clear and professional communication with clients and linguists throughout the project lifecycle

Prioritise urgent and high-risk projects effectively during peak periods

Ensure all project data, notes, and updates are accurately recorded on internal systems

Process amendments, cancellations, or additions to projects and ensure all parties are informed and confirmations issued

Arrange subcontracted services where internal resources are unavailable

Manage client accounts, building strong relationships with key stakeholders and understanding long-term project needs

Work closely with the Recruitment Assistant to ensure appropriate linguists are sourced for current and future projects

Support colleagues across departments when information is required

Handle incoming telephone calls from clients and linguists when necessary

Provide team cover during absences and support peak workloads

Troubleshoot issues and resolve problems quickly to maintain service standards

Skills, Experience & Qualities

Essential:

Strong IT and computer literacy

Excellent organisational and communication skills

Ability to work accurately under pressure and manage multiple projects simultaneously

Strong sense of responsibility, professionalism, and attention to detail

Desirable:

Previous experience in translation project management or the language services industry

Degree (BA or MA) in Translation Studies, Languages, or a related field

Familiarity with translation tools and software (e.g. SDL Trados or similar)

Personal Attributes:

Proactive, enthusiastic, and keen to take initiative

A positive team player who contributes to a supportive working environment

Commercially aware, with an understanding of how project management impacts profitability

Committed to continuous learning and professional development

Able to adapt and grow in a fast-paced, evolving environment

Decision-Making & Accountability

Prioritising workloads during high-volume periods

Identifying when issues or capacity pressures need to be escalated to management

Assessing project complexity and selecting appropriate linguists

Evaluating translator rates against client pricing and seeking authorisation where required

Determining when client queries or complaints should be escalated

What We Offer

A stable, permanent role within a growing and respected language services provider